Found Description
Join Okta as a Customer Support Enablement Manager, focusing on empowering support teams through effective training and programs. Enhance customer interactions with strategic enablement.
In this dynamic, fast-moving role, you will collaborate with cross-functional teams to identify training needs and develop programs to optimize Support Engineer effectiveness. Your focus will be on crafting engaging material that supports onboarding and ongoing skill development within the Customer First Enablement team. Maximizing team potential will directly impact customer satisfaction.
Key Responsibilities:
• Identify Support Engineer readiness and needs
• Execute innovative programs to boost performance
• Maintain effective stakeholder communication
• Utilize data to assess program impact and enhancements
• Curation of relevant training content with input from support teams
Requirements:
• 5+ years of experience in support roles
• Strong communication and executive pr...
In this dynamic, fast-moving role, you will collaborate with cross-functional teams to identify training needs and develop programs to optimize Support Engineer effectiveness. Your focus will be on crafting engaging material that supports onboarding and ongoing skill development within the Customer First Enablement team. Maximizing team potential will directly impact customer satisfaction.
Key Responsibilities:
• Identify Support Engineer readiness and needs
• Execute innovative programs to boost performance
• Maintain effective stakeholder communication
• Utilize data to assess program impact and enhancements
• Curation of relevant training content with input from support teams
Requirements:
• 5+ years of experience in support roles
• Strong communication and executive pr...