Customer Support Employee
Ding! Ding! Trams are the heart of Melbourne – join our team and be part of the world’s largest tram network.
Role Purpose
About This Opportunity
Yarra Trams is seeking Customer Support Employees who are passionate about delivering a high standard of customer service to tram passengers and the wider community. Reporting to the Team Manager, Customer Support, in this role you will:
Provide accurate, clear, and up-to-date information about the tram network for people travelling or planning to travelSupport and help facilitate the safe and efficient movement of trams and passengers across the networkRespond promptly to passenger enquiries and provide effective assistance, ensuring they feel confident, safe, informed, and positive about their journey experience.Assist in preventing or resolving issues at stops and/or onboard tramsComm...