Found Description
- Serve as the primary point of contact for healthcare clients during onboarding and implementation of the ROOEY diagnostic imaging platform.
- Deliver tailored technical training and support to clinicians and administrative staff, ensuring seamless integration into their workflows.
- Troubleshoot platform-related issues, including image upload errors, telemedicine connectivity, and report generation inconsistencies.
- Monitor support requests via CRM and ticketing systems, ensuring timely and accurate resolutions.
- Collect and document user feedback to inform product enhancements and future development priorities.
- Collaborate with the product and development teams to communicate user needs, report bugs, and test new features prior to deployment.
- Maintain updated support documentation, onboarding guides, and video tutorials to empower user self‑service.
- Assist with subscription management, feature rollouts, and ac...
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