Customer Support Associates

About The Opportunity

We’re a fast-growing BPO solutions provider empowering global brands with seamless customer experience operations across retail, SaaS, and fintech verticals. Headquartered in the Philippines, we operate high-performance, on-site customer support hubs staffed by bilingual, tech-savvy professionals who deliver exceptional service, resolve inquiries with precision, and drive customer loyalty through empathy and efficiency.

Role & Responsibilities

• Respond promptly to customer inquiries via phone, email, and live chat with accuracy and a positive tone.
• Diagnose and resolve service issues, escalating complex cases to appropriate teams while maintaining clear documentation.
• Guide customers through product features, troubleshooting steps, and account management using CRM tools and knowledge bases.
• Meet or exceed daily KPIs including first-contact resolution, average handle time, and customer satisfactio...