Customer Support Associate (Travel)

**Job Title**Customer Support Associate (Travel)**Job Title**Customer Support Associate - Travel**Purpose of the Role:*** Serve as Amadeus Customer Care Management customers’ first level of support via all incoming channels (phone, portal, email, etc.); for functional queries, product/product line with additional products trained as competency increases.**In this role, you will:*** Provide assistance to customers who require support on Amadeus Solutions within the prescribed SLA.* Answer all calls within the specified SLA required.* Handle all incoming functional queries from Amadeus customers, including Extended territories and ensure a superior customer service.* Resolve queries within the SLA, if the query gets forwarded to another department or a supplier ensure to follow up until completion of the query. Ensure customer receives regular feedback.* Responsible for basic and complicated queries which may require extensive investigation and troubleshooting.* Log all queries in Onevie...