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**Job Title: Customer Support Associate Department: Customer Success****Reports to: Director of Customer Support****Responsibilities and Duties**- Answer basic customer technical support requests- Troubleshoot errors to provide customers with possible solutions- Create new users, reset user passwords, and update user profiles- Triage customer support requests to applicable team members as necessary- Extract product and packaging specification data from Word, Excel, and PDF documents- Create best practices for future Customer Support team members- Complete ad hoc tasks to support Project Managers and Business Analysts for customer accounts**Qualifications**- Bachelor's degree, which may demonstrate more advanced computer skills, communication abilities and possible industry knowledge- Entry-level Customer Service Associates should complete several months of on-the-job training to learn how best to interact and help customers- Experienced Customer Service Associates may benefit from s...