Customer Support Associate (Guadalajara)

Customer Support Associate
Department: Customer Success

Reports to: Director of Customer Support

• Answer basic customer technical support requests
• Troubleshoot errors to provide customers with possible solutions
• Create new users, reset user passwords, and update user profiles
• Triage customer support requests to applicable team members as necessary
• Extract product and packaging specification data from Word, Excel, and PDF documents
• Create best practices for future Customer Support team members
• Complete ad hoc tasks to support Project Managers and Business Analysts for customer accounts

• Bachelor's degree, which may demonstrate more advanced computer skills, communication abilities and possible industry knowledge
• Entry-level Customer Service Associates should complete several months of on-the-job training to lea...