Customer Support Assistant at OneUp Components

Become a vital part of OneUp Components as a Customer Support Assistant in Squamish, British Columbia. Use your written communication skills to assist riders effectively.
In this role, you will work closely with customers to resolve their inquiries while contributing to a positive team environment. Your problem-solving skills will help ensure that every rider experiences top-quality assistance, and you’ll deepen your understanding of our innovative products.
Key Responsibilities:
• Provide customer support with a focus on clear communication
• Collaborate within a team for effective assistance
• Understand OneUp’s products to address technical issues
Requirements:
• Customer service experience in a bicycle shop
• Familiarity with cloud-based systems and CRM tools
• Ability to type 45WPM or faster
• Detail-oriented and organized in problem solving
• Legal working status in Canada for two years
Utilize your service skills and mechanical knowledge in a ...