Customer Support Applications Engineer Role

Join Saltworks Technologies as a Customer Support Applications Engineer, focusing on technical inquiries and enhancing system performance for our industrial clients. Leverage your engineering skills in a supportive role that builds customer relations.

In this position, you will be pivotal in assisting customers post-project handover, providing remote support through various channels. Collaboration with engineering teams will be key as you troubleshoot and resolve technical challenges, ensuring optimal system operations. Your commitment to learning and development will foster your growth into a subject matter expert.

Key Responsibilities: • Address technical inquiries and deliver customer-focused solutions • Collaborate with teams to troubleshoot and resolve issues • Build knowledge of products and systems for accurate guidance • Capture customer insights for continuous product innovation • Document technical processes and support materials

Requirements: • Mec...