Customer Support and Service Director

Adaptive Recognition has been developing and delivering intelligent camera systems, automatic identification solutions and complex technology systems for international customers for more than three decades. Our solutions support transportation, security, logistics, port and industrial processes worldwide. We are now looking for a Support & Service Director colleague who will take strategic and operational leadership responsibility for the operation of SLA, RMA, technical support and internal service and repair processes related to our sold products, systems and technology ecosystems. The aim of the position is to lead a unified, transparent, measurable and customer-centric support and service operation that supports international customers, complex projects, operated systems and ensures structured feedback of customer experiences to development, product management and project operations.

Your main tasks will be: