Customer Support and Retention Executive

Customer Support & Retention Executive Location: Remote Type: Part-time / Freelance Brand: Parman Experience: 1–3 years preferred Apply: Parman is a 35 year legacy sterling silver jewellery brand being reimagined for today. We create 925 silver jewellery for men and women across everyday essentials, statement pieces, piercings and collections built around self-expression. We’re looking for a committed Customer Support & Retention Executive to manage customer conversations, answer product queries, coordinate order issues, handle returns/exchanges, and take charge of WhatsApp flows, broadcasts and retention execution. What you’ll own: Customer chats across WhatsApp, Instagram, email and other support channels Product, sizing, pricing, delivery, care, warranty, return and exchange queries Customer issue resolution and order follow-ups Coordination with inventory, dispatch and operations teams Return and exchange tracking Customer feedback collection and recurring issue reporting WhatsAp...