Customer support and retention executive

Customer Support & Retention Executive
Location: Remote
Type: Part-time / Freelance
Brand: Parman
Experience: 1–3 years preferred
Apply:
Parman is a 35+ year legacy sterling silver jewellery brand being reimagined for today. We create 925 silver jewellery for men and women across everyday essentials, statement pieces, piercings and collections built around self-expression.
We’re looking for a committed Customer Support & Retention Executive to manage customer conversations, answer product queries, coordinate order issues, handle returns/exchanges, and take charge of Whats App flows, broadcasts and retention execution.
What you’ll own:
Customer chats across Whats App, Instagram, email and other support channels
Product, sizing, pricing, delivery, care, warranty, return and exchange queries
Customer issue resolution and order follow-ups
Coordination with inventory, dispatch and operations teams
Return and exchange tracking
Customer feedback colle...