Customer Support and Inside Sales Role

Join J-Squared in Ottawa as a Customer Support and Inside Sales Specialist, focusing on adding value through effective communication and customer engagement. Leverage your skills in sales and support to drive results.
In this permanent position, you will work closely with account managers and technical support teams to respond to customer questions and strategically manage support tickets. Building strong customer relationships and identifying solutions to enhance satisfaction will be pivotal in this role. Prioritize insights from market research to inform sales strategies.
Key Responsibilities:
• Proactively engage with customers to understand their needs
• Manage and categorize inbound support tickets efficiently
• Build strong customer relationships to promote loyalty
• Collaborate on developing sales quotations and proposals
• Coordinate with internal teams for timely order fulfillment
Requirements:
• 3+ years of relevant experience in sales or customer s...