Customer Support Analyst, Tier 1

Agfa HealthCare is a division of the Agfa‑Gevaert Group headquartered in Mortsel, Belgium and traded on Euronext Brussels (AGFB). At Agfa HealthCare we support healthcare professionals worldwide to transform the delivery of care with our suite of Imaging IT software solutions that enable secure, effective and sustainable imaging data management.

What You’ll Do

• Provide telephone and remote access, consultation and technical expertise to Agfa customers, Field Engineers, Sales and Implementation Teams.
• Utilize support software for call logging and tracking.
• Document solution and resolution steps in the product knowledge database to ensure problems and solutions are communicated to all necessary service organizations.
• Manage escalations and complaints to Level 2 and Development, and follow through as point of contact to higher level support teams.
• Attend Agfa product training, underlying technologies courses and maintain...