Found Description
We are hiring a CSA -A Customer Support Analyst (Level 2 Support)
Experience: 3+
Mode:Hybrid.
Location: Hyderabad or Bangalore
shift: 2 – 10 PM IST , night shifts on rotational basis on demand ( 1 week in a month)
Notice Period: Imediate to 15 Days
CSA -A Customer Support Analyst (Level 2 Support)
- Main responsibilities include fulfilling service requests, creating and maintaining knowledge base articles, supplemental incident and problem management tasks, ensuring appropriate triaging of complex technical issues;
- Creating and analyzing reports in ServiceNow and/or PowerBi
- They will support the work of Delivery leads and/or Portfolio Managers by helping onboard products to Digital Operations and track projects to completion. Sometimes, they will help cover the excess workload and act as a back-up when needed.
Ready to Apply?
Submit your application for Customer Support Analyst (Level 2 Support) at Teamware Solutions
Apply Now