Found Description
Brightedge is a leader in enterprise SEO and content marketing technology, empowering global brands to optimize their digital presence and drive measurable business results. Please Note - Candidates with Production Support, Infra Support, Desktop / Application Support experience will be auto rejected, hence need not apply.
This is not a traditional support role—you'll be expected to dive deep into code, trace API calls, debug SSO implementations, and own problems end-to-end. This is a remote position requiring availability during EST business hours, with the ability to collaborate asynchronously with global engineering teams.
Troubleshoot SAML 2.0, OAuth 2.0, and OpenID Connect (OIDC) implementations; Debug complex third-party integration failures, tracing data flow between Brightedge and customer systems to identify breaking points.
Ticket Management: Document all investigations in Zendesk/Salesforce with structured, audit-ready case notes that capture technical fi...
This is not a traditional support role—you'll be expected to dive deep into code, trace API calls, debug SSO implementations, and own problems end-to-end. This is a remote position requiring availability during EST business hours, with the ability to collaborate asynchronously with global engineering teams.
Troubleshoot SAML 2.0, OAuth 2.0, and OpenID Connect (OIDC) implementations; Debug complex third-party integration failures, tracing data flow between Brightedge and customer systems to identify breaking points.
Ticket Management: Document all investigations in Zendesk/Salesforce with structured, audit-ready case notes that capture technical fi...