Customer Support Analyst

Customer Support Analyst – Maintain and improve Amadeus’ state‑of‑the‑art customer support. Join us at Amadeus to develop a fulfilling and rewarding career at the intersection of Technology and Hospitality. We are known worldwide for the quality of our customer care, and we want you to help us lead the way in the years to come!

Responsibilities

• Provide efficient and prompt customer service, technical support and follow-up on customer requests for our web clients.
• Maintain the high level of verbal and written customer support required by our global customers.
• Develop continuous improvement initiatives to enhance customer service by identifying problems and opportunities in our processes.
• Lead cross‑department collaboration initiatives such as secondary investigations from other departments and escalations.
• Upgrade, update, and enhance current sites for responsive design and optimization.
• Migrate ecommerce and media ...