Customer Support Agent (Xico)

Customer Support Agent is responsible for providing quality and efficient customer support to customers through quality phone calls and tickets daily, as well as various tasks assigned to the agent.

• Maintains daily communication with the team and hits productivity standards.
• Receive incoming customer calls, emails, and create tickets for requests.
• Responds to high and critical priority tickets/projects according to standard operating procedures.
• Serve as initial responder within the hosted environment in the notification, identifying and documenting the information.
• Assists the manager with daily operation of the Customer Support Center, including the development, analysis, and implementation of staffing, training, telemarketing, scheduling, and reward/recognition programs.
• Provide remote support via a combination of telephone and remote support tools.
• Take deliveries f...