Customer Support Agent

SIX

Warsaw, Masovian Voivodeship, Poland Full-time July 09, 2026

Found Description

What You Will Do

handle recurring and standard tickets with accuracy and customer focus; ensure correct categorization and data quality

prepare clear, structured escalations and maintain the knowledge base and contribute to documentation (ServiceNow)

analyze tickets to identify automation candidates. support routing and classification logic and prompt design

monitor automation outcomes and recommend enhancements.

contribute to recurring reporting and simple dashboards

What You Bring

1–3 years in support/service operations or a related customer-facing role; fluent English and in French

experience supporting or participating in AI, automation, or digital transformation initiatives is a plus

customer-first mindset with strong process adherence, proactive approach, attention to detail, and a focus on quality

analytical curiosity with the abi...

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