Customer Support Agent Role at Survalent

Join Survalent's full-time team as a Customer Support Agent and elevate your customer service skills. Engage in troubleshooting for the Survalent ADMS solution and ensure client satisfaction.
As a Customer Support Agent, you will be pivotal in providing initial support to customers encountering issues with Survalent's software. Responsibilities include managing support cases, assisting with software upgrades, and offering expert advice. Your role will also involve remote support services and the creation of knowledge articles from support experiences.
Key Responsibilities:
• Provide advice and assistance via email or phone
• Troubleshoot problems and escalate as necessary
• Support software configuration and database editing
• Assist with communication troubleshooting between SCADA systems
• Document common issues and solutions in Knowledge Articles
Requirements:
• Degree or diploma in electrical engineering or information systems
• Experience in a custome...