Found Description
What are you expected to do?
- Provide friendly, professional support via live chat and email/ticketing.
- Help players with account access, KYC verification status, deposits, and withdrawals.
- Explain tournament rules across all game modes and how prize pools and payouts work, including dead‑heat splits.
- Answer basic wallet and transaction questions (crypto and fiat).
- Support players using passwordless login (Google, X, Telegram).
- Log conversations accurately and escalating complex cases (KYC disputes, AML holds, payment issues) to the right team.
- Stay current on platform changes, tournament formats, and promotions across supported locales.
- Be mindful of jurisdictional restrictions and responsible gambling tools (deposit and loss limits) when assisting players.
You’ll be a great fit if:
- You have previous customer support experience, ideally in online gaming, esports, ...