customer support agent

RecruitFirst

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Contract June 27, 2026

Found Description

Overview

Who you'll be working for

The client is a Singaporean-based payment gateway provider.

What requirements you'll need to be eligible

Good written English.

Fluency in Chinese or Bahasa Indonesia.

What you'll be doing on the job

Respond to customer inquiries via CRM platform in a timely, accurate, and professional manner (email & live chat).

Master the company's product knowledge base to provide correct solutions.

Triage incoming tickets and route complex technical issues to the appropriate internal teams.

Maintain a high customer satisfaction rating (CSAT) by ensuring every user feels heard and valued.

Submit your application for customer support agent at RecruitFirst