Customer Support Agent (EMEA) | Philippines

As a Customer Support Agent, you’ll be on the front line supporting healthcare professionals using our AI-powered tools. You’ll help customers feel confident, supported, and in control – particularly in moments that matter, when they need clear guidance, reassurance, and trust in a clinical setting.

You’ll manage customer support cases with care and professionalism, delivering support that is accurate, timely, and grounded in clear, empathetic communication. Your work will directly shape how customers experience Heidi, playing a critical role in building trust, loyalty, and long-term success for both our customers and our company.

This role is for people who take pride in the craft of customer support and care deeply about delivering consistently high-quality, human customer experiences.

What you’ll do

• Act as the first point of contact for customer queries via chat, email, and phone, providing timely, professional, and reassuring support. <...