Found Description
Customer Support Agent – German Market
Location: On-site in the Barcelona HQ
About SumUp
We believe in the everyday hero. Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a team-first attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.
What You’ll Do
- Be the first point of contact for our German merchants, helping them succeed with empathy, patience, and a problem-solving mindset.
- Manage, prioritize, and resolve customer requests efficiently through calls, emails, and chats.
- Deliver a best-in-class customer experience across a range of topics including Banking, Invoicing, CNP, and more.
- Collaborate closely with internal teams to ensure smooth...