Found Description
Responsibilities
- Managing customer expectations, requests, queries and concerns across a variety of communication channels (social media, email, live chat and calls)
- Working in a collaborative manner across various teams within the business
- Ensuring customer orders are fulfilled as quickly as possible
- Follow system and operational processes
- Report on daily concerns and trends
- Collaborating with our Store teams daily to support a strong Omnichannel offering
Requirements
- Confidence in a customer facing role
- Experience with multiple communication methods and excellent communication skills
- Excellent multi-tasking skills
- Strong IT skills and a high level of comfort working on various software packages
- Exceptional listening, analysis, written and verbal skills
- 2+ years experience in a customer-facing environment
- Grade 12...