Found Description
Electrical company looking for a technical support agent to join their expanding team.
The Customer Support Agent is responsible for managing incoming customer interactions through calls, emails, and other communication channels. The role provides accurate information, processes orders efficiently, and ensures prompt resolution of Level 1 (L1) issues across sales, technical, and operational queries. This position plays a critical role in maintaining a high standard of customer satisfaction and operational excellence.
Role Summary
The Customer Support Agent is responsible for managing incoming customer interactions through calls, emails, and other communication channels. The role provides accurate information, processes orders efficiently, and ensures prompt resolution of Level 1 (L1) issues across sales, technical, and operational queries. This position plays a critical role in maintaining a high standard of customer satisfaction and operational excellence.
Key Responsibilities
- Handle and resolve customer queries via phone, email, and other channels.
- Provide product and service information to customers.