Found Description
KMC Solutions, Inc.
On-site - Makati 1-3 Yrs Exp Bachelor Full-time
Job Description
Customer Support Advocates have a critical role on award‑winning Customer Support team. This role supports global customers 24/7/365, through voice, chat, email, SMS and social channels. The right candidate will champion the interests of customers, ensuring that they receive high‑quality and consistent service. This role represents customer‑obsessed culture.
Requirements
- Provide an exceptional customer service experience with every interaction via phone, email, chat, SMS, or over social media
- Work closely with other teams including Technology, Product and Site teams to ensure customer feedback is heard, and provide ideas for improvements
- Demonstrate an excellent understanding of our customer base and ensure the tone of the company is in every interaction
- Respond to all customer inquiries in a timely manner regarding or...
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