Customer Support Advisor

To provide excellent customer service through first line support to our customers as well as validating and managing customer data.

Responsibilities

• Build a rapport and strong relationship with customers by offering support and advice throughout the onboarding and validation process.
• Validate online questionnaires with close attention to detail and reference to standard processes and procedures.
• Accurately log and update customer records on the status of their questionnaires.
• Advising and processing fee payments for new and renewing customers.
• Proficient user of validation process within our business system.
• Identify ways in which processes and procedures can be streamlined and made more efficient.
• Active participation in team meetings to share and communicate information.
• Consistently meet or exceed personal targets.
• Escalate customer issues to the Country Lead.
• Make...