Found Description
Summary
A Customer Success Manager (CSM) connects our most strategic clients to LSEG’s portfolio of software and desktop solutions. This is a client relations role to support our top accounts in Brazil, specialized in FX and FI. The CSM plays a vital role in ensuring that our customers fully leverage the value of the solutions purchased, creating conditions for optimal renewal and upselling. In a role that is comprised of relationship management, client education, data science and deep workflow expertise, the CSM manages a portfolio of accounts and end‑users, being responsible for successful adoption, retention, and expansion of our solutions.
What you’ll do:
- Develop as a subject matter expert across a selection of LSEG’s Workflows Solutions specifically our flagship desktop LSEG Workspace, our community chat LSEG Messenger and our FX, MM and FI data. You’ll drive adoption of financial analytics and reporting tools that our clients have purchased...