Customer Success Tech Lead - Product Support

HBX Group is looking for a Support Technician to join their Customer Success team in the Philippines. This role involves resolving technical issues for clients in the hospitality industry and contributing to the improvement of support processes.

The successful candidate will manage tickets via Zendesk, analyze system behavior using Kibana, and guide clients in utilizing the offered solutions. An intermediate knowledge of HTML and JSON, along with bilingual capabilities in Spanish and English, are essential for this position.