Found Description
We are looking for our new Customer Success Team Leader to manage, control, and lead all operational activities of One Team Sales, and to be involved in the coordination, management, and execution of all activities to ensure optimal performance, in line with the Area’s business strategy and the agreed SLAs.
Responsibilities
- Ensure that all processes are executed in accordance with the agreed Service Level Agreement (SLA), with timeliness and accuracy.
- Ensure compliance with the Performance Management Framework, tracking and monitoring process‑related KPIs.
- Focus on people engagement, motivating and developing a highly engaged team to deliver organizational results with a strong sense of ownership.
- Ensure the maintenance of Standard Operating Procedures (SOPs) and SLAs across all processes under responsibility.
- Adopt an agile and continuous improvement mindset, identifying opportunities to enhance daily processes.
- I...