Found Description
Responsibilities
- Drive increased Customer Experience (CX)
- Oversee all Customer Success Administrators' activity and compliance.
- Assist with process definition, implementation, and improvements to ensure the Customer Success Administration team meets contractual and customer expectations
- Ensure company processes and procedures relating to Customer Success Administration are adhered to, proactively monitoring and reporting on compliance.
- Preparation of data for team daily management meetings
- Account allocation tasks and dealer customer allocation
- Churn and Order queue management
- Establish short-term and mid-term plans and optimize resources to ensure that team objectives are consistently met
- Collaborate cross-functionally to drive growth, retention, and CX
- Maintain various CRM systems and KPI bowlers
- Maintain a knowledge base of product and solution features/functionality of competiti...
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