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Customer Success Sr. Director

ResultsCX

Pasig, Metro Manila, Philippines Full-time July 10, 2026

Found Description

Customer Success Sr. Director

Full Location: Pasig - PH

The Customer Success Sr. Director has ownership of the customer success initiatives and be the advocate for a customer-first approach to business. The Sr. Director of Customer Success will ensure the long-term sustainability and profitability of the CS initiative, carefully watching each step of the customer journey to enable customer value-addition in any way they can and deliver the customers’ desired outcomes to the best of their ability.

We expect greater of ourselves... What’s Your Greater? Come find it at ResultsCX!

In this role you will:

  • Lead efforts to retain and grow revenue within existing LOB’s, collaborating with the account Client Executive on identifying upsell and cross-sell opportunities.
  • Create value and relationships that not only ensure renewal, retention, and growth, but also create true customer ambassadors for our brand across the customer base.
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