Found Description
Customer Success Specialist (Mandarin Speaker – Social Media Project)
**Location:** Petaling Jaya, Kuala Lumpur, Malaysia
About the Role
We are seeking a **Customer Success Specialist (CSS)** to provide customer support for a leading social media and digital services platform. You will assist customers through phone and email, resolve inquiries, provide solutions, and help ensure a positive customer experience.
Salary & Schedule
**Salary:** Up to MYR 4,500 per month (including language allowance)
**Schedule:** Rotational 24/7 shifts (5 working days, 2 days off)
Responsibilities
* Respond to customer inquiries through phone and email channels.
* Understand customer concerns and provide accurate solutions.
* Educate customers on self-service tools and digital service options.
* Conduct callback verifications and request supporting documents when nece...