Customer Success Specialist – Mandarin Speaker (First 6 Months WFH)

Overview

Teleperformance Malaysia Sdn Bhd is seeking a talented Customer Success Specialist – Mandarin Speaker to join our dynamic team. In this full-time role, you will be based in Johor Bahru, Johor and have the opportunity to work from home for the first 6 months. This strategic position will play a crucial part in delivering exceptional customer experiences and driving the success of our valued clients.

Responsibilities

• Providing outstanding customer service and support to our clients' customers through various communication channels, including phone, email and chat
• Resolving customer inquiries and issues in a timely and efficient manner, ensuring a positive customer experience
• Proactively identifying and addressing customer needs and concerns
• Maintaining accurate records and documentation of customer interactions
• Collaborating with cross-functional teams to implement process improvements and enhance cu...