Customer Success Specialist

Hi! 👋🏼

At NEWRY, we manage a portfolio of over 400 mobile apps that delight millions of users around the world. With over 80 million active users monthly, our goal is to continue delivering exceptional, innovative products by strategically overseeing and optimizing our diverse app portfolio. We are a fast-paced, ambitious company that thrives on data-driven decisions, creativity, and a commitment to excellence.

The Mission: Your Role 🚀

As a User Success Specialist, you will be the primary bridge between our user community and internal teams (Product, QA, and Development). You are responsible for championing an exceptional User Experience (UX) by transforming raw feedback into actionable product improvements.

Tareas

1. Feedback management and issue discovery

● Comprehensive monitoring: actively and continuously manage, monito...