Customer Success Specialist

This opening is for the Moskit's Customer Success first team member. You'll be primarily responsible for onboarding, educating, and supporting our customers.
Your work starts the moment a customer decides they want to use Moskit, and you stick with them every step of the way to ensure they get the most value from the product.
You will be on the front lines, interacting with our customers every day and working collaboratively with other team members.
(Still curious? Here you can find more information about this role: )



Responsibilities



Provide an excellent customer experience through high quality communication and interactions;
Creatively assist customers with issues related to Moskit;
Identify and analyze issues, patterns, and trends in technical problems, usability obstacles, and product feedback;
Use a variety of channels (email / chat / etc.) to respond to and resolve customer issues;
Develop and optimise our onboarding pro...