Customer Success Specialist (Kenya) - Contract Role

About our Team:
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.
About the Role The Customer Success Specialist is a play a key role in driving customer value, adoption, and long‑term partnership. As AI‑powered tools and data insights increasingly support the customer lifecycle, this role combines relationship management with digital tools to proactively guide customers, maximise product outcomes, and inform produc...