Customer Success Specialist (Independent Contractor)

**Job title**: Customer Success Specialist
**Responsibilities**
- Owning the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention and satisfaction
- Establishing relationships as a trusted and strategic advisor to help ensure the continued value of Wolfram's key products and services
- Developing and maintaining customer-success strategies and best practices
- Preparing documentation or training materials for clients as needed
- Communicating effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings
- Facilitating interaction and workflow among project team members to ensure timely deliverables
- Collaborating, solving problems, and strategizing with team members on upcoming client meetings
- Serving as the day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity,...