Customer Success Specialist I (Spanish Bilingual)

Location

This position will be based remotely in the Philippines.

Reporting

This position will report to the Team Lead, Customer Success.

Summary of Role

As a Customer Success Specialist I, you will be the first point of contact for our solar customers. You’ll handle inbound calls, emails, and chats, providing clear answers, basic troubleshooting, and timely updates. Your focus will be on resolving common customer issues, delivering excellent service, and ensuring that every interaction leaves a positive impression.

This role is ideal for someone who enjoys helping people, follows processes closely, and can effectively communicate technical information in simple terms. Tier 1 Specialists are critical to maintaining smooth operations, ensuring accurate documentation, and routing complex cases to the appropriate Tier 2 or escalation teams when necessary.

Strategic & Tactical

• Frontline Customer Support ...