Customer Success Specialist at Quadbridge

Elevate your career as a Customer Success Specialist with Quadbridge, a dynamic IT solutions provider. This full-time role focuses on Managed Services clients in a hybrid work setup, delivering operational excellence and customer satisfaction.
In this position, you will manage a scaled portfolio, ensuring exceptional service delivery by acting as the first contact point for operational topics. Engage in structured communications, conduct Quarterly Service Reviews, and closely monitor customer health. Collaborate with various internal teams to optimize service operations and financial processes across the lifecycle of Managed Services.
Key Responsibilities:
• Own a portfolio of Managed Services clients using a standardized engagement model
• Conduct structured Quarterly Service Reviews with clients
• Monitor customer satisfaction and proactively identify risks
• Ensure seamless onboarding and offboarding processes
• Maintain operational accuracy in billing and servi...