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Customer Success Specialist at Giatec

Jobtailor

ottawa, on, Canada Full-time July 08, 2026

Found Description

Elevate your career with Giatec as a Customer Success and Solutions Specialist. This role emphasizes hardware rollout coordination and customer operational support across North America.

As a key operational contact, you will manage new deployments and current hardware accounts. Your role involves supporting customers using Giatec products, maintaining real-time updates in Salesforce, and overseeing inventory levels. A strong focus on building relationships and leveraging AI tools will be integral to your success.

Key Responsibilities:
• Coordinate MixPilot hardware rollouts for North American customers
• Serve as the central contact for deployments and issues
• Monitor hardware inventory and forecast demand accurately
• Create reports on rollout statuses and performance metrics
• Foster relationships with plant managers and engineering teams

Requirements:
• 3-5 years in customer-focused operations
• Bachel...

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