Customer Success (Smart Mobility) - JY

Job ID: 20313

• Location: Changi
• Working hours: 9am to 6pm
• Salary: up to $6,000 (Depending on experiences)
• 1 year contract (Renewable or convert to Permanent)

Job Description

• Support setting up the service at the new facilities; Provide guidance and training to clients’ operators to make sure our service has been operated effectively and provided to end-users properly.
• Conduct onsite troubleshooting and initial analysis, and work with various teams internally to resolve issues efficiently. Diagnose and conduct any repair work if needed following the procedures, and conduct any inspections required.
• Develop or improve manuals or standard operation procedures where needed and share knowledge internally.
• Gather insights and identify the area of improvements or enhancement for better service experience provided to both end-users as well as to the clients....