Customer Success - Singapore Clients - Remote

Customer Success – Renewals

We are looking for a Customer Success – Renewals person who is excited about the following mission and outcome.

Mission

Help Sleek achieve its revenue target by renewing all services in our existing clientele.

Outcomes

1. Achieve renewal rate targets on a monthly basis, along with CSAT targets
2. Conduct detailed investigations into the customer’s end-to-end interactions with Sleek, working cross-functionally with relevant departments to drive resolution. Ensure a high level of customer satisfaction that supports trust, retention, and a seamless renewal.
3. Achieve cash collection targets on a monthly basis through renewal, upsell and upgrades.
4. Have a good understanding of own pipeline, track it in a data driven manner, prioritise ticket resolution to drive monthly targets
5. Collaborate with cross functional teams (accounting, corpsec, product, data) to improve renewal pro...