Customer Success Representative

Location: Toronto, ON (Fully onsite. Weekends may be required)

Language: English, strong written and verbal communication required

Duration: 6‑month contract with potential for extension or permanent conversion

Background Check Requirement: Criminal background check and professional references required

About the Opportunity

Join a fast‑growing technology organization where customer relationships are at the heart of everything they do. As a Customer Success Representative, you will be the primary point of contact for Small and Medium Business (SMB) customers, delivering responsive, high‑quality support while helping them get the most value from their experience. Through phone, email, and customer support platforms, you will build trusted relationships, resolve issues, and ensure every customer interaction is seamless and positive.

Working alongside cross‑functional teams, you ...