Customer Success Representative

**What you will do**This role will reactively manage all small fleet business customers in the UK Region.Owning account retention, renewal, and client activities to keep churn under annual targets and deliver a best-in-class customer experience.
- Dealing with and resolving high-volume customer queries quickly in a friendly and efficient manner.
- Identifying the need to escalate more complex queries to the relevant teams or departments.
- Liaising with internal teams to find resolutions for customer issues.
- Working within SLAs - Ticket Resolution Times, Call Handling Times.
- Ensuring excellent customer service and support throughout.
- Updating and managing the CRM tool for all customer issues.
- Attend, contribute and present at team meetings and other internal events.
- Work tirelessly to achieve team targets relating to retention and growth.
- Understand company needs in order to add growth to accounts through renewals and upsell opportunit...