Found Description
Responsibilities and Duties
- Address, document and solve incidents and administrative requirements in a timely matter.
- Manage the execution of actions to cover and exceed the customer needs detected.
- Periodic review meeting of the comprehensive service levels.
- Generate and deliver score card.
- Provide high standard contract summaries and account reconciliations for Bronze Segment.
- Work on Retention and process Partial and Full Churn as needed.
- Promote growth for Bronze Accounts assigned by engaging with the customer and understanding the company’s needs, in order to accomplish Upgrade, Add‑On and Renewal opportunities, or re‑directing Upsell opportunities.
- Address inquiries generated from Bronze Accounts assigned related to contracts, finance and drive account reconciliations as needed.
- Deeply investigate issues and re‑direct situations to appropriate departments when needed.
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