Customer Success Professional at Dialpad

Join Dialpad as a Customer Success Professional focused on key accounts. Drive product adoption and enhance client satisfaction in a fast-paced, innovative environment.
You will oversee the success of Dialpad's customers by leading post-sales efforts and ensuring effective communications. This involves conducting Business Reviews to align on goals, managing escalations with urgency, and delivering insightful presentations that enhance client value.
Key Responsibilities:
• Manage all post-sales relationship-building initiatives
• Drive customer adoption and value realization
• Conduct Business Reviews for performance alignment
• Handle escalations with speed and accuracy
• Maintain comprehensive understanding of product functionalities
Requirements:
• 2-5+ years of experience in customer success
• Background in Telecommunications and Contact Centers preferred
• Strong analytical and problem-solving abilities
• Effective time management and organizatio...