Customer Success Operations Specialist

As a Programs Specialist for Go-To-Market, you will own and deliver defined Customer Success initiatives that improve efficiency, consistency, and scalability across the lifecycle. You will take scoped problems and drive them through structured design, implementation, and adoption. This role bridges operational execution and structured problem‑solving, ensuring initiatives are delivered with quality, cross‑functional alignment, and measurable impact.

What will you be doing?

• Project Management: Design, implement, and manage Customer Success initiatives from problem definition through rollout, adoption, and iteration, including support in defining metrics, to enhance customer satisfaction and retention.
• Operational Scoping: Scope projects and optimize workflows, identifying and creating clear documentation (playbooks, process guides, and visual aids) that help achieve business outcomes.
• Cross‑functional Collaboration: Align with CX, Marke...