Customer Success Operations Product Manager

Join Gainsight as a Customer Success Operations Product Manager and oversee critical Gainsight platform functions. This role is pivotal for ensuring operational excellence and enhancing Customer Success strategies.
In this role, you will leverage your 5+ years of product management experience to support Gainsight during its evolution to BAU operations. Collaborating with various teams, you will manage stakeholder expectations and improve user satisfaction. Your hands-on experience with Gainsight will guide you in addressing workflow challenges and deploying platform enhancements effectively.
Key Responsibilities:
• Manage Gainsight's operational transition and integration health
• Coordinate with Customer Success teams on platform roadmap initiatives
• Gather and implement user feedback to optimize platform usage
• Conduct workflow design alongside Customer Success operations
• Facilitate user training and support to increase Gainsight adoption
Requirements:
...